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[Must read for buyers]: If you purchase any product from our company and have quality problems or short delivery, please contact us in time. We will solve the problem for you as soon as possible and give you a satisfactory answer:
1. If you find products with functional failures or quality problems within 7 days of receipt (based on the date of receipt of the waybill), please contact us in time; late orders will not be accepted, and false reports will not be accepted once verified;
2. Considering that it is impossible for customers to inspect all products one by one after receiving the goods, we allow if there are any quality problems found within 7 days after receiving the goods, we can exchange them for you.
3. We will try our best to meet the customer's specification of product color or style. If there is a missing color or style, we will communicate with the customer as soon as possible to change it to another color or style.
4. If the buyer cites dissatisfaction or difficulty in selling, but the product actually has no quality problem, we will not refund or exchange the product;
5. When receiving the goods, customers need to open the box for inspection regardless of whether the outer packaging box is damaged. If any product is damaged due to transportation problems, please ask the relevant transportation company to issue a certificate with an official seal and provide this certificate to us. We will assist customers in making claims; if the goods are damaged or lost due to logistics, we will not be responsible.
6. All customers please protect the integrity of the product packaging, accessories or related information. If the product itself has quality problems, we will exchange it within the specified time; (The individual exchange freight will be borne by the customer. It is recommended that the following Replacement for each order)
7. If the returned product has incomplete packaging, missing accessories or related information; is repaired or modified without authorization; is not used or stored according to normal methods; exceeds the product warranty period; returns the product with labels or is fraudulent, we will Will not be responsible for returns or exchanges;
8. When customers find product quality problems and return goods, please use ordinary express to return to our company. The customer will pay the freight in advance. After receiving the goods, the company will supplement the freight and actual cost of the goods according to the express delivery list. If the customer fails to communicate with customer service, We will not accept direct returns; thank you for your cooperation, communication starts from the heart!